Privacy Policy

1. Who We Are

We are Horn & Ivory, 128 City Road, London EC1V 2NX. We are the controller of your personal information. You can reach us at privacy@hornivory.co.uk.

2. What We Collect

When you use our website or order from us, we collect:

• Your address and postcode, from the moment you look up your door.
• Your email address, name and phone number.
• The colour you choose and what you order or book.
• Payment details, which are handled by Stripe and PayPal. We do not store your card details.
• Technical details: your IP address, device type, browser and how you found us.

3. How We Use It

We use your information:

• To deliver your Kit or carry out your Concierge visit.
• To save your colour and send you order and booking emails.
• To send you emails about Horn & Ivory. Every email has an unsubscribe link.
• To send post about Horn & Ivory to the address you look up, even if you do not place an order. You can ask us to stop at any time.
• To understand how people find and use our website, so we can improve it.
• To show you Horn & Ivory advertising on other websites and apps, where you have accepted advertising cookies.

4. Why We Are Allowed To

Data protection law asks us to have a reason for each use. Ours are:

• To carry out our contract with you, when we deliver your Kit or paint your door.
• For our legitimate interests in running and growing Horn & Ivory, when we send you post and email about us, prevent fraud and improve our website. You can object at any time.
• With your consent, when we use analytics and advertising cookies. You can withdraw it at any time.
• To meet our legal duties, when we keep order records for tax and accounting.

5. Who We Share It With

We do not sell your information. We share only what is needed, with the companies that help us serve you:

• WooCommerce and our website host, which run our website and store your order.
• Stripe and PayPal, which take your payment.
• Ideal Postcodes, which finds your address from your postcode. Where it cannot, you type your address yourself.
• Google, which measures visits through Google Analytics.
• Our email delivery provider, which sends our emails.
• Our advertising partners, such as Google Ads, Meta, Pinterest and TikTok, where you have accepted advertising cookies.
• Our delivery partners, which bring your Kit to your door.
• Our Engineers, who need your name, address and phone number to carry out your visit.

6. Sending It Outside The UK

Some of the companies we work with store information outside the UK. When they do, your information is protected by safeguards recognised under UK data protection law.

7. How Long We Keep It

We keep your information only for as long as we need it:

• Order and booking records are kept for six years, to meet tax and accounting rules.
• Messages and enquiries are kept for two years.
• Marketing details are kept until you unsubscribe or ask us to stop.

8. Your Rights

You can ask to see the information we hold about you, correct it, delete it or stop us using it for marketing. Email privacy@hornivory.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

9. Cookies

Our website uses cookies. Essential cookies keep your colour, your basket and your checkout working.

Analytics and advertising cookies, from Google Analytics, Google Ads, Meta, Pinterest and TikTok, stay off until you accept them in our cookie banner. You can change your choice at any time.

These are the cookies our own website sets:

• hi_lead remembers your door, your colour and how far you had reached, so you can carry on where you left off. It lasts 90 days. Essential.
• hi_door holds the postcode you have just looked up, from one step to the next. It lasts 30 minutes. Essential.
• hi_said shows you, once, that a form you sent has arrived. It lasts 10 minutes. Essential.
• hi_oc lets your Order Confirmed page open again after you have paid. It lasts one day. Essential.
• hi_consent remembers your cookie choice. It lasts 180 days. Essential.
• hi_preview lets us check our website before it opens. It lasts one day. Essential.
• hi_ft and hi_lt remember how you first found us and how you found us most recently. hi_ft lasts 90 days and hi_lt lasts until you close your browser. They are analytics cookies, set only once you accept analytics cookies.
• WooCommerce, which runs our checkout, sets woocommerce_cart_hash, woocommerce_items_in_cart and wp_woocommerce_session to keep your basket. They last until you close your browser, or for two days. Essential.

10. Changes To This Policy

If we change this policy, we will post the new version here and update the date above.